FLUX CUSTOMER CENTRICITY PACK
a crash course in organising organisations around their customers
There is an expression that pervades Silicon Valley: 'There is only one industry, the software industry.' Another perspective is: 'There is only one industry, the industry of fulfilling people's needs.'
Customer centricity the element that puts the world's most innovative organisations above the rest. Here we will explore one element of this topic: the internal workings of a customer-centric organisation. This basic pack includes:
- Flux Customer-Centric Organisation Overview video & article by Jon Barnes (incl. theory & practical anecdotes)
- Basic Flux Customer-Centric Organisation Diagnostic Tool
- Flux Customer-Centric Organisation Canvas